My Books
To share my knowledge with practicing engineers, I have written two books :
1. Market Leadership by Quality and Reliability
(A Guide for New Product Development, Total Product Quality, Reliability, Accelerated Life Testing, MEOST, Warranty and Failure Analysis)
Late Mr. Ratan Tata has appreciated the book through a letter of appreciation which is included in the book.
Mr. Ravi Kant, ex Vice Chairman of Tata Motors, Mr. Venu Srinivasan, Chairman and Managing Director of TVS Motors, Mr. T.K. Balaji, Chairman and Managing Director of Lucas TVS, late Mr. Keki R.Bhote, Director Quality and Value Analysis, Motorola, USA have written letters of appreciation for the book.
2. Introduction to Quality in Service Industries (with Tools SERVQUAL and Statistical Process Control).
These books are available on this web www.vidyanandprakashan.com
Late Mr. Ratan Tata
Mr. Arun Maira, Chairman, Boston Consulting, India and former Member of Planning Commission Govt. of India
Contents of the Books
A. Market Leadership by Quality and Reliability
Part I
- Approach to Reliability
- Objective of Reliability Engineering
- Failure Analysis – A Key tool for Reliability and Cost reduction
- Mindset for Failure Analysis
- Plunge into Arena of Reliability
- Statistical Models for Reliability
- Graphical Data Analysis
- System Reliability Models
- Reliability of Mechanical Parts
- Basic Reliability Models
- Metallurgical Aspects of Failures
- Reliability in Design
- Reliability in Manufacturing
- Variability and DOE to Improve Reliability
- Reliability Testing
- Reliability Demonstration
- HAST (Highly Accelerated Stress Testing)
- Highly Accelerated Life test
- Highly Accelerated Screening
- Highly Accelerated Stress Audit
- Multiple Environment Overstress Testing
- Seven Stages of MEOST
- Some Mathematics of Accelerated Testing
- Arrhenius Model
- Eyring Model
- Waybayes and its use in testing
- Substantiation and Reliability Testing
- Zero- failure test Plans for Substantiation Testing
- Designing Test Plans
- Sudden Death Tests with Weibull and Waybayes
- Warranty , Reliability and manufacturing
- Total Product Quality and Reliability – A way of Life
- Quality Work Out
Part II
Case Studies in Failures and their Analysis
- Threaded Fasteners and Their Failures
- Oil Seals and Oil Seal Failures
- Gear and Gear Failures
- Bearings and Bearing Failures
- Engines and engine component Failures
B. Contents of the Book “Introduction to Quality in Service Industries
(With Tools “ServQual and Statistical Process Control)
Part I : Service Quality and Measurement
- Introduction to Quality in Service and Manufacturing Industries
- Quality in Service Industries
- Quality Philosophies for Industries (for Business, Manufacturing and Service industries)
- What is ServQual Model
- Measuring Service Quality Using ServQual
- Example for ServQual
- Statistical Tools to Be Used for Analysis
Part II : Case Studies in Customer Quality
- Case Study 1: Study on Customer Service Quality of Commercial Banks
- Case Study 2: Analysis of Service Quality Using SERVQUAL Model
An Indian Petrol Retailing Scenario
- Case Study 3: Service Quality of South Indian Railway – Determinants of Passenger Satisfaction in Trains
- Case Study 4: Measurement of Service Quality in Healthcare (A Study in a Hospital)
- Case Study 5: Assessment of Customer satisfaction in a Five Star Hotel
- Case Study 6: Service Quality Measurement in Education Sector
- Case Study 7: The Importance of Quality in Tourism and Hospitality
Part III : Statistical Tools and Techniques
(Common for Manufacturing and Service Industries)
- Foundation of Statistical Process control (S.P.C.)
- Flow Charts
- Techniques of Data Collection
- Histogram
- Pareto Analysis
- Cause and Effect (Ishikawa) Diagram
- Scatter Diagram
- PDCA Cycle
- Descriptive Statistics
- Continual Improvement and Statistical process Control
- Introduction to Control Charts
- Overview of All Types of Control Charts
- Practices in Plotting Various control Charts
- Plotting of Attribute Charts
- Process Capability and Performance Studies
- Sampling inspection, Acceptance sampling Using Minitab
- Strategies for Improving Customer Supply Relationship Management (CSRM)
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